Premium Management Officer - Team Leader

Job details:

 LifeStar Insurance is currently seeking a Premium Management Officer Team Leader – Life Operations. The position is responsible to undertake a range of tasks within the premium management department related to premium collection and reconciliation to ensure continuation of life insurance cover.


Main Responsibilities:

  • Assist the Life Operations Manager in premium related tasks
  • Assist and supervise other team members within the department and make sure that tasks are being executed in a timely manner and in line with the procedures in place
  • Identify and implement enhancements to the current procedures
  • Process of bank accounts
  • Upload and reconciliation of payments
  • Assist in the monitoring of arrears
  • Process of payment refunds
  • Issuing of bill notices and reminders
  • Handling clients’ and brokers’ queries
  • Liaise between respective departments to make sure that processes are done in a timely manner
  • Ensure all customer information is correct
  • Inform clients of overdue payments and amount currently owed
  • Updating and maintaining databases
  •  Provide training and assistance to other team members


Other Responsibilities (Risk Related):

  • Maintain a comprehensive overview of the processes within your section and report any key business risks across all levels to the Head of Operations promptly
  • Assist your superior or senior management to develop, communicate and instill a risk management culture
  • Encourage / motivate your colleagues in risk management principles and practices


Knowledge / Skills / Qualifications:

  • One or more years of experience in a payment collection role, or similar role will be preferred however training on the job will be provided
  • Attention to detail and excellent communication skills, a positive attitude and a professional customer-oriented approach
  • Creative, organized and proficient in using social media platforms
  • PowerPoint presentation skills
  • Fluency of written and spoken English language

To Apply 

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