Duties and Responsibilities:

• Review claim submission, verify information and determine cover
• Properly document medical claims; update and maintain database
• Correspond with claimants, medical advisors and service providers
• Calculate claim amounts and process payments
• Communicate claim decisions to the insured
• Preparing ad-hoc statements
• Identifying complaints and following internal procedures
• Adhere to all company policies, procedures and guidelines in addition to local insurance regulations
• Maintain excellent customer care service standards
• Ensure all claims information remains confidential
• Other reasonable duties and responsibilities within the overall function, which may be assigned from time to time

Knowledge / Skills / Qualifications:

• Working knowledge of the insurance industry
• Critical thinking and decision-making skills, and high attention to detail
• Good administrative and organisational skills
• Proficiency in Microsoft office applications
• Fluent in written and spoken Maltese and English
• CII certification would be considered an asset

What we offer:

Free health and life insurance after probation

Employee mental health support programme

Friendly and family-oriented work environment

Early finish every Friday

Social events

Training opportunities and support

Please send applications to careers@lifestarinsurance.com