Health Operations Officer



LifeStar Insurance are currently seeking a Health Operations Officer. The position is responsible to undertake a range of functions to ensure the smooth running of the Administration department.

Main Responsibilities:

  • Assist prospective clients in making well informed decisions
  • Delivering professionally documented quotations to customers and intermediaries
  • Maintain excellent customer care services with all current and potential clients
  • Liaising with clients and intermediaries regarding new business and renewal queries
  • Assisting with renewal processes including chasing customers via email and telephone to confirm renewal
  • Taking credit card payments via telephone
  • Preparing ad-hoc statements
  • Updating and maintaining databases
  • Inputting of payments
  • Credit control (chasing of debtors etc)
  • Other reasonable duties and responsibilities within the overall function, which may be assigned from time to time


Other Responsibilities (Risk Related):

  • Maintain a comprehensive overview of the processes within your section and report any key business risks across all levels to the Head of Operations promptly
  • Assist your superior or senior management to develop, communicate and instill a risk management culture
  • Encourage / motivate your colleagues in risk management principles and practices


Knowledge / Skills / Qualifications:

  • One or more years of experience in a health insurance administration, or a similar role will be preferred however training on the job will be provided
  • Attention to detail and excellent communication skills, a positive attitude and a professional customer-oriented approach
  • Creative, organized and proficient in using Microsoft Office applications
  • Fluency of written and spoken English language

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